Delivery information
How can I get free shipping?
Simply put, you can get free shipping when you purchase products worth 499 Saudi riyals or more, and you will get complete free shipping on your shipment, whether it is located inside the Kingdom of Saudi Arabia or outside it in our warehouses around the world.
We offer the following shipping options, which may vary by item:
Regular shipping for products available within Saudi Arabia: The products are expected to be delivered to you within 7-9 business days, which is the normal method and does not require additional fees and without conditions.
Regular shipping for products available in global warehouses: Products are expected to be delivered to you within 15-20 days from the date of delivery of the items to the shipping company. Only for products available outside the Kingdom of Saudi Arabia, which are usually located around the world in our warehouses around the world, and this is the normal method without any additional fees or charges. conditions.
2-Day Shipping: Depending on item source and shipping destination, 2-day shipping may be available in select areas. Your items are expected to be delivered within 2 business days after the items are shipped .
Express Shipping for Certain Products : Your items are expected to be delivered within one business day after the items are shipped and received by the courier only for certain products.
Standard express shipping for products available in global warehouses : We also provide express and standard shipping service for products outside the Kingdom of Saudi Arabia at its warehouses around the world (United States - Korea - Hong Kong - Europe) within 7-10 days after the shipping companies deliver your items. (Fees included).
please note:
Business days typically do not include weekends, but deliveries may be made on Saturday in select ZIP codes.
Some items may not qualify for 2-day or express shipping due to size, weight, quantities, delivery address, or seller restrictions.
Shipping fees for expedited shipping are calculated on a "per order" basis, including shipping costs, order processing, item selection and packaging, and will only apply to items using these shipping speeds.
If my shipments are less than 499 riyals?
There will be a shipping fee based on the total value of your invoice as follows:
1- If purchases are less than 499 riyals, there will be a shipping and delivery fee of 45 riyals added to the total invoice, and this is considered a normal shipping fee (you will find above the delivery time for normal shipping)
For express shipping by using the fast track for international and domestic shipments, there will be an additional fee imposed on the shipment (you will find above the delivery time for express shipping).
In shipping international and domestic products, we use its own fleet or through major shipping companies such as (DHL, FedEx, Aramex, SMSA).
When the customer receives the shipment number of any shipping company and this results in a delay in shipping, the customer has the right to enter the trucking company’s website, verify his shipment, and write to the trucking company.
What if I receive my shipment incomplete or wrong?
We will apologize to you first and you have every right to submit a ticket by mail
iherewind@gmail.com Write what happened to you, and photos must be added with the request, and we will study the request within 48 hours and take the appropriate action, which is to exchange the products and receive the products. You also have stock. We will serve you as required. We only want you to raise the assistance ticket, and we have full rights if proven. If the assistance ticket does not meet the conditions, the request will be rejected and the ticket will be closed.
What do I do if I do not receive my paid shipment?
Shipments remain with the shipping company if they are not received for 5 days. If you do not receive your shipment due to a reason beyond your control or any other reason such as travel or busyness, we will serve you as well. The shipping service provider will return the shipment to our warehouses. We will store it for you for 7 days in storage warehouses with international specifications and we will communicate. With you if you want to reship it, there will be an additional fee for shipping the shipment, paid in advance in the amount of 56 riyals, other delivery fees.
What if my shipment is delayed?
If we do not achieve what we mentioned and the shipment is delayed, you will receive a coupon worth 25 riyals in your wallet for a period of 30 days, which you are entitled to use at any time and on specific products.